Rukayat Ahmed

 817-443-1641

Omotunde2101@gmail.com

 

Objective:

I believe I will be a great asset to any company due to the skills I acquire. I enjoy resolving customer  issues and taking care of the customers within the first contact if possible. I am a dedicated punctual hard worker and will contribute any extra time that I may have to help the company.

 

Highlights of Qualification:

Operating system: Windows 7, XP, Windows 8, Vista, OSX, 8.1, Mac and windows 10

Software: Excel, Word, Power Point, Exchange, Outlook, IOS

45 WPM

Handle 20-40 calls on average depending on call volume

 Ticketing Systems: Citrix, Remedy, ServiceNow, Ericoms, Y2k, RightNow, and Clarify

 

Expert knowledge and abilities in written communication

· Developed strategies for providing proactive support resulting in increased availability

· Proven ability to understand and follow complex instructions to successful conclusions

· Deliver timely and high quality incident resolution

· Experienced in performing document formatting, and proofreading on a daily basis

· Patient listener who fully focuses on speakers and understand a variety of different accents

· Manage escalations and sub-cases to ensure timely and high quality resolution of all customers

 

Hilti 01-2016 - Present

Auditor/Parcel Representative

·   Responsible for the preparation and shipping of outbound parcels and receipt of inbound product

·   Maintain functional expertise by reviewing and retaining task relate ERP system transactions

·   Contribute to team goals by accomplishing tasks while meeting key performance targets

·   Maintain a safe and clean work environment by keeping pallet areas, racks, shelves, aisles, and workstations neat and orderly

·   Prepare Hazmat paperwork  for related shipments (UPS/FEDEX/LTL

·   Prepare Bills of Lading

·   Maintain inventory control by utilizing appropriate equipment and performing cycle counts

·   Maintain quality service by following organizational standards

 

 

Time Warner Cable 6-2013- 12-2015

Tier 2 Technical Support

· Reported outages

· Check signal levels on towers

· Set up customers wireless network

· Troubleshoot cable, internet, and phone

· Email support

· Use remote access to log in customers devices

· Voip

· Proficient in all types of network protocol such as LAN/WAN

· Process payments

· Trouble shot: Windows 7, XP, Windows 8, Vista, OSX, 8.1, Mac and windows 10

· Remote log in

 

 ACS 01-2012- 05-2013

Tier 2 Technical Support

· Reported outages

· Assisted customers with billing

· Process payments

· Collections

· Troubleshoot both android and apple devices

· Use remote programs to log in customer devices

· Sales

· Email support

· Assisted customers with WIFI connectivity

· Proficient in all types of network protocol such as LAN/WAN

· Install and uninstall software

· Floor walker

· Trouble shot : Windows 7, XP, Windows 8, Vista, OSX, 8.1, Mac and windows 10

 

Aeigis 01-2010 -12-2011

 Customer Service

· Customer follow-ups

· Receive inbound calls in regards to customer inquiry

· Process payments

· Order prescriptions

· Escalate calls to next tier for dissatisfied customers

 

 References:

Olawale Aridegbe- 240-210-2229

 Curtis Lewis- 682-554-4484